Recycling is collected once the Waste Calculator approved the collected amount is enough to be collected. After submitting your collection, the collecting confirmation is sent to you within 24 hour with the detail of collector and the collection day and hour range.

The main materials that are not accepted in the blue bin curbside recycling are:
• Styrofoam
• all stretchy plastic bags (black bags, bin liners, shopping bags, bread wrappers, crisp bags)
• Plastic film & non-recyclables (chip bags, wrappers, cling film, bubble wrap, etc.)
• Coal bags, compost and fertilizer bags, pet-food bags or pouches
• Hard plastics (toys, etc)
• Tin-foil or tin trays (disposable barbecue trays, take-away food containers)
• No meat, poultry or fish (raw or cooked) wrappers, trays or packaging
• Ashes
• Vacuum cleaner bags and contents
• Rocks, bricks, gravel & timber
• Glass/ceramics
• Clothes/shoes
• Green waste (kitchen or garden)
• Dryer sheets and lint
• Personal hygiene products
• Medical waste
• Paint, motor oil, wax or petroleum
• Cigarette butts
• Animal Waste

Styrofoam is not accepted in our curbside collection system.

Stretchy plastics are not accepted in our curbside collection system, because they can easily damage the sorting equipment/machinery by getting stuck.

If the container is clean with no oil residue or food, it can be recycled in your blue bin. If the cardboard is greasy with food still stuck to it, it should be composted.

Yes, please empty containers and clean them out before putting them into your blue bin. This helps minimize contamination from food residue spoiling the recyclability of materials, and reduces smells to prevent attractions of bears.

No, you can leave labels on contains, but please ensure they are empty and rinsed.

When recyclables are sorted into three streams (glass, fibres, and containers), we can ensure that more of the materials that are collected are recycled, and improve the performance of your recycling program otherwise the collector may not approve them for collection.

Recycled waste will not be collected in the following cases:
• The difference between the information entered in the residential user app and the recycling materials provided
• Unclear photos of recycled materials entered in the app
• Wrong sorting of recycled materials
• Recycled materials that are not emptied, rinsed or flattened as much as possible